Trusted by Aussie businesses

IT solutions that work for your business.

We understand you need a reliable and smooth-running computer system, every day! Our team of friendly technicians delivers professional and proactive IT support for small businesses across Melbourne, Brisbane & Adelaide.

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Managed Support

Fast help, secure systems, less downtime.

First-Contact
Resolution

95%

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What we do

Managed IT services

From day-to-day support to strategic planning, we cover every aspect of your technology needs.

Managed IT Services

IT issues shouldn’t be something you only deal with when they become a problem. Our Managed IT Service takes a proactive approach, keeping your systems running smoothly before issues arise. A fixed monthly subscription provides you with a “virtual in-house IT Department” for a fraction of the cost of employing a full time IT person. For an affordable fixed monthly cost, your subscription covers: • On-site Support • Remote Telephone and LogMeIn Support • Server Maintenance and Updates • Backup monitoring • Proactive Monitoring of Servers and PC’s using an installed Agent • Software updates and minor system configuration changes • Professional IT advice and recommendations With the right team behind you, your systems stay reliable and your focus stays on running the business.

Networking & Security

Your network is the backbone of your business, and when it’s not performing or secure, everything else suffers. We design and manage networks that are fast, stable, and properly protected. A well-structured network combined with strong security practices ensures your business stays connected and protected at all times. Our services cover: • Network design and installation • Firewall configuration and management • Secure Wi-Fi deployment and optimisation • VLAN and network segmentation • Ongoing monitoring and threat detection • Security patching and updates • Advice on best-practice security measures The result is a network you don’t have to think about—because it just works, securely and reliably.

Cloud Solutions

Modern businesses need flexibility, and cloud platforms make that possible. We help you move away from rigid on-premise systems to solutions that scale with your needs. Cloud platforms allow your business to access systems and data from anywhere while reducing the need for costly hardware and maintenance. Our cloud services include: • Microsoft 365 and cloud platform setup • Email migrations and management • SharePoint and OneDrive configuration • Cloud backup and storage solutions • Identity and access management • Ongoing monitoring and optimisation • Strategic advice for cloud adoption This gives your team the freedom to work from anywhere, with systems that grow alongside your business.

IT Support

When something breaks, you need it fixed quickly and properly. Our IT Support ensures your team always has someone to rely on when issues arise. Whether it’s a quick fix or a more complex issue, having access to experienced technicians keeps downtime to a minimum. Our support services include: • Remote telephone and secure access support • On-site troubleshooting and assistance • Hardware and software issue resolution • User account and access support • Device setup and configuration • Ongoing maintenance and updates • Friendly, professional advice You get consistent, dependable support that keeps your team productive and frustration levels low.

Server Installs, Upgrades & Maintenance

Servers are critical to your operations, and poor performance or downtime can have a real impact. We ensure your infrastructure is built and maintained properly from the ground up. Well-configured and maintained servers provide the reliability and performance your business depends on. Our services cover: • Server installation and configuration • Hardware upgrades and replacements • Operating system and software updates • Performance optimisation • Virtualisation and consolidation • Monitoring and preventative maintenance • Ongoing support and recommendations With the right setup in place, your systems stay stable, efficient, and ready to handle growth.

Phone Systems

Clear and reliable communication is essential for any business. We provide modern phone systems that are flexible, scalable, and built for how teams work today. Today’s phone systems offer advanced features that improve both customer experience and internal communication. Our services include: • VoIP phone system setup and configuration • Handset provisioning and deployment • Call routing and IVR setup • Integration with existing systems • Remote and mobile access • Ongoing support and maintenance • Advice on system improvements You end up with a communication system that’s easy to manage and works wherever your team is.

Disaster Recovery & Backups

Data loss and downtime can happen when you least expect it. A solid backup and recovery strategy ensures your business can keep operating no matter what. Having reliable backups and a clear recovery plan means you’re prepared for unexpected events. Our services include: • Automated backup solutions • On-site and off-site backup management • Cloud backup and redundancy • Backup monitoring and testing • Disaster recovery planning • Rapid data restoration • Ongoing review and optimisation When something goes wrong, you’re able to recover quickly and get back to business without major disruption.

Systems Integration

Running multiple disconnected systems creates inefficiencies and unnecessary manual work. We bring your systems together so they operate as one. Integrating your platforms improves productivity, accuracy, and visibility across your business. Our services include: • Integration of business applications and platforms • Microsoft 365 and third-party system integration • Automation of workflows and processes • Data synchronisation between systems • API configuration and management • Reduction of manual data entry and duplication • Ongoing optimisation and support The end result is a more streamlined environment where everything works together instead of against you.

About us

We can also supply hardware and software

We know IT systems inside and out and are happy to recommend the best hardware and software for your requirements. Connected IT partners with leading brands with proven track records of reliability and innovation.

Ubiquiti
DrayTek
HP
BackupAssist
VMware
Microsoft 365
Microsoft
Ruijie
Yealink
Get in touch

Ready to transform your IT?

Make an enquiry or schedule an on-site appointment.

Phone

(03) 9090 9117

Email

support@connectedit.net.au

Postal

PO Box 3149, Syndal
Victoria, 3150, Australia

Downloads

Support Tools

Download these tools to help our technicians provide faster, more efficient support for your systems.

Windows Support Tool

Windows Support Tool

Windows support tool

27 MB|Windows
Mac Support Tool (x64)

Mac Support Tool (x64)

Intel-based Mac support tool

29 MB|Apple
Mac Support Tool (arm64)

Mac Support Tool (arm64)

Apple Silicon Mac support tool

23 MB|Apple

AnyDesk

Backup Support Tool

20 MB|Hybrid

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